Insurance Claims & Paperwork
Often, you may be advised to use your insurer's approved repairers, but it is your legal right to choose who repairs your vehicle. At Max Auto Colour, we are here to support you every step of the way. We handle all communication between you and your insurance company, ensuring a smooth and hassle-free process from start to finish. If the accident is your fault, we will repair your car through your insurance and offer you a discount on the excess. No matter the situation, if your vehicle has been damaged, don’t hesitate to give us a call we’re here to help.
Key Benefits & Advantages
No excess to pay
Complete handling of all insurance paperwork and assessor communications
No loss of no claims
We will deal with all the repairs
High-quality OEM (Original Equipment Manufacturer) parts and approved materials
Complimentary vehicle detailing and cleaning before handback
Peace of mind knowing your vehicle warranty is fully preserved
Our Repair Process
Contact us first
Bring your vehicle or send us photos of the damage.
Detailed Estimate
We prepare a professional, insurance-ready itemised estimate.
Insurer Liaison
We contact your insurer, submit the estimate, and manage negotiations with their assessor.
Professional Repair
Once approved, we repair your vehicle using manufacturer-approved paint and parts.
Quality Check & Handback
A comprehensive safety and quality inspection is conducted prior to handback.
See our Insurance Claims & Paperwork in action
We take pride in our workmanship. Explore these real-world examples of our insurance claims & paperwork work. Drag the slider to compare before and after.
Dent & Paint Repair
Panel pulled and refinished to factory standard
Have Questions?
Do you deal with fault claims?
Yes, we deal with fault Claims. We specialise in handling fault claims from start to finish. Our team will contact your insurer, manage all the necessary paperwork, and arrange for your vehicle repairs. Plus, we can cover the cost of your excess and process your claim through our trusted accident management company ensuring a hassle-free experience for you.
Do you deal with non-fault claims?
Yes, we take care of non-fault claims. If you’ve been in an accident that wasn’t your fault, we handle everything for you. We’ll deal with the at-fault party’s insurer, arrange repairs with no upfront costs, provide a like-for-like replacement vehicle, and cover your excess where possible. Plus, your no-claims bonus stays protected. Let us take the stress out of your claim!
Do I have to use my insurance company's approved repairer?
No. You have the absolute legal right to choose where your vehicle is repaired. Insurers often prefer their network to keep their own costs down, which can sometimes lead to aftermarket parts being used. Choosing Max Auto Colour ensures no compromises on quality.
Will choosing you affect my manufacturer warranty?
No. We repair all vehicles to manufacturer standards using approved techniques, parts, and premium paint systems, meaning your vehicle's warranty remains fully intact.
What if the accident was not my fault?
If the accident was non-fault, we can handle the claim entirely through a non-fault accident management scheme. This means you pay zero excess, receive a equivalent replacement hire vehicle, and your insurer is not involved, protecting your no-claims bonus.
Get Your Free Repair Estimate
Upload photos of your damage today. Our Canterbury-based team will review the photos and send back an estimate for your insurance claims & paperwork.